Opening an automotive repair center takes a good bit of work, and one of the hardest things an entrepreneur in this business is going to have to do is find a good service advisor and mechanics. The automotive industry is forever in a constant state of innovating and improving the technology they utilize in their products, so the service hands require a great deal of training to be able to stay on top of their jobs. Even the most talented and intelligent technician will still not be a decent candidate without being a responsible worker with good team building and people skills.
The first position you should concentrate on filling is the position of the service advisor, and you want to make sure that they have an uncanny ability to be a pleasing people person as well as a skilled technician. These individuals are responsible for greeting the customers and discussing whatever issues they are experiencing with their vehicles to determine what is possibly wrong with the vehicle and offer the customer an educated price quote where one is required.
The advisor also acts as the middle man between the customers and the technicians, because they will have to explain the customer's concerns to the technician for them to be able to know where to start their work and explain the technician's findings to the customer in a language they can understand. In order to do this correctly, a good advisor must have a strong knowledge of what goes on under a car's hood, which is why they are typically required to have experience as a technician before they qualify.
While the advisor is absolutely important to your business, you would be hard pressed to operate a repair shop without a team of good techs. Your service center wouldn't become very much without these hardworking men and women, so you have to make sure that you get some good people for these positions. Technicians can sometimes work their way up after years of experience, and there are many great career colleges that offer automotive service training to for anyone who is hoping to get a jump start in the industry.
The technician's interactions with customers will generally be pretty limited, but they will still need some good people skills to be able to work with each other as a proper team. You should have no trouble seeing why you had to work so hard to find good people once you put them to work and see what a success good people can make your business.
The first position you should concentrate on filling is the position of the service advisor, and you want to make sure that they have an uncanny ability to be a pleasing people person as well as a skilled technician. These individuals are responsible for greeting the customers and discussing whatever issues they are experiencing with their vehicles to determine what is possibly wrong with the vehicle and offer the customer an educated price quote where one is required.
The advisor also acts as the middle man between the customers and the technicians, because they will have to explain the customer's concerns to the technician for them to be able to know where to start their work and explain the technician's findings to the customer in a language they can understand. In order to do this correctly, a good advisor must have a strong knowledge of what goes on under a car's hood, which is why they are typically required to have experience as a technician before they qualify.
While the advisor is absolutely important to your business, you would be hard pressed to operate a repair shop without a team of good techs. Your service center wouldn't become very much without these hardworking men and women, so you have to make sure that you get some good people for these positions. Technicians can sometimes work their way up after years of experience, and there are many great career colleges that offer automotive service training to for anyone who is hoping to get a jump start in the industry.
The technician's interactions with customers will generally be pretty limited, but they will still need some good people skills to be able to work with each other as a proper team. You should have no trouble seeing why you had to work so hard to find good people once you put them to work and see what a success good people can make your business.
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When you are ready to learn more about what these services can do for you then check the website of service advisor or automotive service training.